Training courses
Quality & Productivity
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Process Improvement Programme Governance and Expert Practitioner Deployment
Builds the governance structure, tollgate discipline and expert-practitioner coaching cadence that keep an enterprise pr
Course details ←Design for Quality and the DMADV Methodology for New Product Launches
A design-for-quality course that walks product and process teams through the DMADV methodology, from capturing customer
Course details ←Designing a Quality Function Structure with Clear Reporting Lines
Design a quality function's organisational structure, decide reporting lines and authority, and resolve the recurring co
Course details ←Supplier Quality Audits and Scorecards for Vendor Development
Plan and conduct supplier quality audits, build weighted scorecards and turn audit findings into a structured vendor dev
Course details ←Warranty Claims Analysis and Field Failure Data for Quality Improvement
Turn warranty claims and field failure records into a structured quality improvement programme, from data coding through
Course details ←Applying the SERVQUAL Gap Model to Diagnose Service Quality Shortfalls
Use the SERVQUAL gap model and its five dimensions to diagnose exactly where a service falls short of customer expectati
Course details ←Quality Management Systems Integration During Mergers and Acquisitions
Build a practical plan for merging two organisations' quality management systems into one certified structure, covering
Course details ←Quality Records Retention Systems and Traceability for Regulatory Inspections
Build retention schedules, batch traceability and rapid-retrieval indexing for quality records, then test them with mock
Course details ←Generative AI for Drafting Quality Manuals and Audit Checklists
Practical training on using generative AI to draft quality manuals, SOPs and audit checklists, with verification and gov
Course details ←Selecting and Rolling Out Quality Management System Software
Learn to evaluate eQMS vendors, migrate legacy quality records, configure document control and CAPA workflows, and drive
Course details ←Machine Vision Systems for Automated Visual Defect Detection
Shows quality and manufacturing engineers how to specify, deploy and tune machine vision inspection systems, from camera
Course details ←Textile and Garment Manufacturing Quality Control and Fabric Inspection
Learn to inspect fabric rolls and finished garments against AQL standards, grade defects consistently and set inspection
Course details ←Retail Store Compliance Audits and Mystery Shopping Quality Programmes
Design store compliance audits and mystery shopping programmes with valid sampling and scenario scripts, and turn combin
Course details ←Lean Government Techniques for Public Sector Service Quality
Apply Lean techniques to public sector service delivery, mapping citizen value streams, running rapid improvement events
Course details ←Construction Site Labour Productivity Measurement and Improvement
Measure construction labour productivity using activity sampling, crew balance charts and the measured mile method, and
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