Training courses

Information & Communications Technology

Information & Communications Technology

Aligning IT Governance to Enterprise Design Factors

Apply enterprise design factors to tailor an IT governance framework to the organisation's actual risk profile, size and

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Information & Communications Technology

API Gateway Management and Rate Limiting Strategies

Configure API gateways for routing, authentication and rate limiting, applying token bucket and sliding window strategie

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Information & Communications Technology

Feature Flag Management and Progressive Delivery Techniques

Manage feature flags and progressive delivery pipelines to ship changes safely through canary releases, dark launches an

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Information & Communications Technology

Platform Engineering and Internal Developer Portal Design

Design an internal developer platform with golden paths, self-service infrastructure and a developer portal that measura

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Information & Communications Technology

Telecom Subscription Fraud Detection and Identity Verification

Design identity verification and fraud scoring controls that stop subscription fraud, SIM swap attacks and porting fraud

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Information & Communications Technology

Satellite Broadband Network Planning for Remote and Maritime Sites

Plan satellite broadband links for remote, offshore and maritime sites, covering GEO and LEO constellation choice, VSAT

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Information & Communications Technology

Voice over IP Trunking and Session Border Controller Configuration

Configure SIP trunks and session border controllers for secure interconnection, covering codec negotiation, NAT traversa

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Information & Communications Technology

Telecom Billing Mediation and Revenue Assurance

Design billing mediation pipelines and revenue assurance controls that catch call record leakage, rating errors and inte

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Information & Communications Technology

Fibre-to-the-Home Network Rollout Planning and Splice Design

Plan FTTH rollouts end to end: GPON architecture, splitter and splice design, outside plant routing, homes-passed sequen

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Information & Communications Technology

Small Cell Network Densification Planning for Urban Coverage

Plan small cell densification for congested urban areas, covering candidate site selection, RF link budgets, backhaul ch

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Information & Communications Technology

Writing IT Service Level Agreements and Operational Level Agreements

Draft enforceable SLAs and OLAs that define measurable service targets, escalation paths and penalty clauses between IT,

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Information & Communications Technology

Third-Party IT Vendor Risk Assessment Programmes

Build a third-party IT vendor risk assessment programme that tiers suppliers by exposure, verifies their controls with e

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Information & Communications Technology

Software Asset Management Audits and Effective Licence Position Reporting

Run software asset management audits that reconcile entitlements against actual deployment, and produce an effective lic

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Information & Communications Technology

IT Risk Register Design and Control Self-Assessment

Build an IT risk register that captures genuine exposure, then run control self-assessments that test whether documented

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Information & Communications Technology

IT Service Catalogue Design and Request Fulfilment Automation

Design an IT service catalogue that customers can actually navigate, then automate request fulfilment workflows so commo

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