Classify a performance gap against the moments-of-need model to choose microlearning or a job aid.
Human Resources & Personal Development
Microlearning and Performance Support Resources at the Point of Need
Diagnose moments of need and design microlearning, job aids and embedded support that give staff the right answer at the exact point they need it.
🗓️Duration5 training days
📚Content4 modules · 8 sessions
🎓On completionAccredited attendance certificate
About the programme
Course Overview
Employees rarely fail a task because nobody ever trained them; they fail because the answer they need is not available at the exact moment they need it. This course treats microlearning and performance support as a single discipline built around moments of need rather than course length. Participants learn to diagnose whether a gap calls for a short video, a job aid, an embedded tooltip or peer coaching, then design single-concept microlearning units and step-by-step job aids that hold up under real task pressure. Practical sessions cover storyboarding a five-minute microlearning asset, building decision trees for judgement-based tasks, and structuring a searchable knowledge base around the plain-language questions staff actually type. Later modules address reinforcement, spacing booster content to counter the forgetting curve, and measurement, using search terms, zero-result queries and task-completion data to show which resources genuinely reduce errors and repeated questions rather than simply logging views.
Expected Learning Outcomes
Design a single-concept microlearning asset that a learner can complete in under five minutes.
Build a job aid, checklist or decision tree that supports performance at the exact point of need.
Apply spaced-repetition scheduling to reinforce critical knowledge after formal training ends.
Tag and structure a performance support library so staff can find answers within seconds of searching.
Select delivery channels, including mobile apps, chat tools and embedded help, that fit the point of need.
Measure microlearning and performance support impact using search, usage and task-completion analytics.
Who Should Attend
Learning and development professionals building resources for busy, time-poor employees.
Instructional designers moving from long-form courses to bite-sized, on-demand content.
Knowledge management leads structuring searchable support content for frontline staff.
Digital learning specialists selecting platforms for mobile and embedded performance support.
Trainers supporting new system rollouts who need just-in-time job aids, not full courses.
HR and operations managers wanting to reduce reliance on colleagues for repeated basic questions.
Course Modules
Select any module to see its sessions and points.
01Diagnosing Moments of Need and Choosing the Right Format
2 sessions · 8 points
Session 1Mapping Performance Gaps to Moments of Need
- Classify a performance gap as learning something new, applying it, dealing with change or solving a problem.
- Distinguish moments that call for formal training from moments better served by in-the-flow support.
- Interview frontline staff to identify the exact questions they ask at the point of need.
- Build a moments-of-need map that links common tasks to the support format each one requires.
Session 2Choosing Between Microlearning, Job Aids and Coaching
- Compare microlearning, job aids, embedded help and peer coaching against cost, reach and update frequency.
- Select a job aid format, such as a checklist, decision tree or flowchart, that matches task complexity.
- Decide when a short video demonstration outperforms a written step-by-step job aid for a given task.
- Draft a format-selection guide that other content owners can use without a full design review each time.
02Designing Microlearning Assets for a Single Concept
2 sessions · 8 points
Session 1Chunking Content Into Single-Concept Microlearning Units
- Break a broader topic into single-concept units that each stand alone and take under five minutes.
- Write a microlearning script that opens with the task trigger rather than background theory.
- Apply chunking and cognitive load principles to keep each unit focused on one decision or action.
- Storyboard a short microlearning video or interactive screen that models the target behaviour directly.
Session 2Producing and Publishing Microlearning Content
- Produce a microlearning asset using lightweight recording, screen-capture or rapid-authoring tools.
- Write searchable titles, descriptions and tags that help learners find the asset from a plain-language query.
- Package microlearning assets for delivery through a learning platform, intranet or messaging channel.
- Plan a lightweight review and refresh cycle so microlearning content does not go quietly out of date.
03Building Performance Support Resources at the Point of Need
2 sessions · 8 points
Session 1Designing Job Aids and Decision Support Tools
- Design a step-by-step job aid that a worker can follow while performing the task, not after the fact.
- Build a decision tree that guides a worker through branching choices for a variable, judgement-based task.
- Test a job aid with actual task performers and revise steps that assume knowledge they do not have.
- Format job aids for the physical or digital context in which they will actually be used.
Session 2Embedding Support Inside Workflow and Systems
- Embed contextual help, tooltips or walkthroughs directly inside the software system where the task occurs.
- Configure a searchable knowledge base structure with categories and tags that mirror how staff phrase questions.
- Evaluate chat-based or conversational support tools for answering routine, repeated performance questions.
- Coordinate with system owners to keep embedded support content aligned with software updates.
04Reinforcement, Findability and Measuring Impact
2 sessions · 8 points
Session 1Reinforcing Learning Through Spaced Practice
- Design a spaced-repetition schedule that resurfaces critical knowledge at increasing intervals after training.
- Write short reinforcement questions or scenarios that prompt recall rather than simple recognition.
- Sequence microlearning boosters after a formal course to counter the natural forgetting curve.
- Balance reinforcement frequency against message fatigue and competing demands on employee attention.
Session 2Measuring Usage, Findability and Task Impact
- Track search terms and zero-result queries in a performance support library to find content gaps.
- Analyse usage and completion data to identify which microlearning assets staff actually rely on.
- Correlate performance support usage with task-completion time, error rates or help-desk ticket volume.
- Report performance support impact to stakeholders in terms of time saved and errors avoided, not just views.
What the participant receives
4 course modules
A structured syllabus
8 training sessions
across 5 days
32 detailed points
Applied, detailed content
Accredited attendance certificate
On completing the programme
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