Select a rehabilitation service model and design condition-specific care pathways.
Healthcare & Pharmaceutical Management
Rehabilitation Service Design and Outcome Measurement
Design rehabilitation services from care pathway and multidisciplinary team structure through standardised outcome measurement, tele-rehabilitation delivery and capacity planning benchmarked against comparable services.
🗓️Duration5 training days
📚Content4 modules · 8 sessions
🎓On completionAccredited attendance certificate
About the programme
Course Overview
Rehabilitation services often lose patients between disciplines and settings because the care pathway, the multidisciplinary team structure and the outcome data were designed separately rather than as one system. Service managers need to select a model that matches local referral patterns, coordinate physiotherapy, occupational therapy and speech and language therapy around shared goals, and measure functional outcomes consistently enough to compare performance over time. This course starts with service model selection and condition-specific pathway design, including early supported discharge and prosthetics and orthotics referral. Multidisciplinary sessions cover role definition, joint assessment and patient-centred goal setting using structured techniques. Outcome measurement sessions cover selecting and administering standardised tools consistently, plus designing tele-rehabilitation and assistive technology protocols for remote delivery. The course closes with capacity planning, waitlist prioritisation and benchmarking outcome and efficiency indicators to build the case for service investment. Exercises use anonymised caseload and outcome data, not named services, so participants can apply the method to their own referral volumes directly.
Expected Learning Outcomes
Define multidisciplinary team roles and coordinate joint assessment and discharge planning.
Facilitate patient-centred goal setting using structured goal attainment techniques.
Select and apply standardised outcome measures appropriate to the patient population.
Design tele-rehabilitation and assistive technology protocols for remote service delivery.
Model rehabilitation capacity and design a clinically prioritised waitlist management protocol.
Benchmark outcomes and evaluate service performance to support investment decisions.
Who Should Attend
Rehabilitation service managers across inpatient, outpatient and community settings.
Physiotherapy, occupational therapy and speech and language therapy team leads.
Stroke and neurological rehabilitation pathway coordinators.
Prosthetics and orthotics service planners.
Clinical outcome measurement and data leads in rehabilitation services.
Commissioners and funders evaluating rehabilitation service performance.
Course Modules
Select any module to see its sessions and points.
01Service Model and Care Pathway Design
2 sessions · 8 points
Session 1Selecting a Rehabilitation Service Model
- Compare inpatient, outpatient and community-based rehabilitation models against local referral patterns.
- Apply a functioning and disability classification framework to define service scope and eligibility.
- Design an early supported discharge pathway that shifts appropriate rehabilitation into the community.
- Map referral sources and typical patient flow to identify service gaps or duplication.
Session 2Designing Condition-Specific Rehabilitation Pathways
- Design a stroke rehabilitation pathway that specifies timing and intensity of therapy by recovery phase.
- Build a prosthetics and orthotics referral pathway with defined assessment and fitting milestones.
- Coordinate transition planning between acute, rehabilitation and community services.
- Set pathway benchmarks for time to first assessment and therapy commencement.
02Multidisciplinary Practice and Goal Setting
2 sessions · 8 points
Session 1Multidisciplinary Team Coordination
- Define roles and shared responsibilities across physiotherapy, occupational therapy and speech and language therapy.
- Design joint assessment and case conference processes for complex multidisciplinary cases.
- Coordinate discharge planning across disciplines to avoid conflicting patient instructions.
- Establish supervision and competency frameworks for rehabilitation assistants and support workers.
Session 2Patient-Centred Goal Setting
- Facilitate patient-centred goal setting using structured techniques such as goal attainment scaling.
- Translate functional goals into measurable therapy targets across each discipline.
- Review and adjust goals at defined intervals as functional status changes.
- Engage family and carers in goal setting for patients with communication or cognitive impairment.
03Outcome Measurement and Technology
2 sessions · 8 points
Session 1Standardised Outcome Measurement
- Select standardised outcome measures, such as functional independence or activities of daily living scales, by condition.
- Train staff to administer and score outcome measures consistently across the team.
- Build a data collection process that captures outcomes at admission, discharge and follow-up.
- Interpret outcome trends to identify practice variation between therapists or sites.
Session 2Tele-Rehabilitation and Assistive Technology
- Design a tele-rehabilitation protocol covering assessment, exercise delivery and safety monitoring remotely.
- Assess assistive technology and equipment needs as part of the rehabilitation care plan.
- Address digital access and literacy barriers when offering tele-rehabilitation to older patients.
- Evaluate tele-rehabilitation outcomes against equivalent in-person therapy episodes.
04Capacity, Access and Quality Benchmarking
2 sessions · 8 points
Session 1Capacity Planning and Waitlist Management
- Model rehabilitation capacity against referral volume, average length of stay and therapist availability.
- Design a waitlist management protocol that prioritises by clinical urgency and functional risk.
- Forecast staffing requirements against projected demand growth or service expansion.
- Identify bottlenecks in the patient pathway that extend time to therapy commencement.
Session 2Quality Benchmarking and Service Evaluation
- Benchmark outcome and efficiency indicators against comparable rehabilitation services.
- Design a service evaluation framework combining outcome data, patient experience and cost per episode.
- Conduct a root-cause review of cases with poor functional outcomes or delayed discharge.
- Report benchmarking results to commissioners or funders to support service investment decisions.
What the participant receives
4 course modules
A structured syllabus
8 training sessions
across 5 days
32 detailed points
Applied, detailed content
Accredited attendance certificate
On completing the programme
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