Calculate staffing ratios and prepare documentation for regulatory survey readiness.
Healthcare & Pharmaceutical Management
Long-Term and Residential Care Facility Management
Manage a residential care facility across staffing and regulatory readiness, infection control, falls and medication safety, dementia care design, and palliative care integration.
🗓️Duration5 training days
📚Content4 modules · 8 sessions
🎓On completionAccredited attendance certificate
About the programme
Course Overview
Residential care facilities carry a distinctive management burden: regulatory survey readiness, infection control, dementia care and end-of-life support all run at once, inside a workforce that is frequently short-staffed and hard to retain. Administrators and directors of nursing need a practical method for meeting each of these demands without treating any one of them as separate from daily operations. This course opens with staffing models, calculating ratios against acuity and preparing documentation for regulatory inspection, then moves into person-centred care planning that captures resident preference and routine. Clinical risk sessions cover infection prevention and control, falls risk assessment and medication review to reduce polypharmacy harm. Dementia care sessions address activity programming, communication techniques that reduce distress, and physical environment design, including signage, lighting and outdoor space. The course closes with quality measurement, using indicators such as pressure injuries and restraint use to drive root-cause improvement, and with palliative care integration and workforce retention strategies that keep experienced staff in post. Exercises use anonymised facility data and constructed resident scenarios throughout.
Expected Learning Outcomes
Develop person-centred care plans that incorporate resident preference and interdisciplinary input.
Design an infection prevention and control programme suited to residential care settings.
Implement falls prevention and medication review processes that reduce avoidable harm.
Design dementia care programming and a supporting physical environment.
Track quality indicators and run root-cause analysis to drive continuous improvement.
Integrate palliative care planning and design workforce retention initiatives.
Who Should Attend
Nursing home and residential care facility administrators.
Directors of nursing overseeing clinical care standards in long-term care.
Quality improvement leads responsible for regulatory survey readiness.
Dementia care programme coordinators and activity therapists.
Pharmacists and clinicians conducting medication reviews in residential settings.
Human resources and workforce planning staff in long-term care organisations.
Course Modules
Select any module to see its sessions and points.
01Operating Model and Regulatory Compliance
2 sessions · 8 points
Session 1Staffing Models and Regulatory Survey Readiness
- Calculate staffing ratios against acuity levels and applicable regulatory minimums for nursing and care staff.
- Prepare documentation and mock survey processes to demonstrate compliance with inspection standards.
- Design a corrective action plan template for addressing survey deficiencies within required timeframes.
- Coordinate shift scheduling to maintain continuity of care across day, evening and night rotations.
Session 2Person-Centred Care Planning
- Develop person-centred care plans that incorporate resident preferences, routines and life history.
- Coordinate interdisciplinary care planning meetings involving nursing, therapy and dietary staff.
- Set review cycles that update care plans following a change in resident condition.
- Train direct care staff to document care delivery against individualised plan goals.
02Clinical Risk and Safety Management
2 sessions · 8 points
Session 1Infection Prevention and Control in Residential Settings
- Design an infection prevention and control programme covering hand hygiene, isolation and outbreak response.
- Establish surveillance for healthcare-associated infections common in residential care settings.
- Coordinate protective equipment supply and staff training for outbreak scenarios.
- Audit environmental cleaning and equipment disinfection practices against defined standards.
Session 2Falls Prevention and Medication Safety
- Implement a falls risk assessment and prevention programme using validated screening tools.
- Conduct medication reviews to identify polypharmacy and inappropriate prescribing in older residents.
- Coordinate pharmacist-led medication reconciliation at admission and following hospital transfer.
- Investigate fall and medication incident reports to identify systemic contributing factors.
03Dementia Care and Environment Design
2 sessions · 8 points
Session 1Dementia Care Programming
- Design activity and engagement programming tailored to different stages of dementia progression.
- Train staff in communication techniques that reduce distress and responsive behaviours.
- Coordinate behavioural support plans that minimise reliance on chemical or physical restraint.
- Involve family members in life-history documentation to personalise dementia care approaches.
Session 2Physical Environment and Dementia-Friendly Design
- Apply dementia-friendly design principles to signage, lighting and wayfinding within the facility.
- Design outdoor and communal spaces that support safe wandering and sensory engagement.
- Assess acoustic and visual environmental factors that contribute to resident agitation.
- Plan facility renovation priorities using a dementia design audit tool.
04Quality, End-of-Life Care and Workforce Sustainability
2 sessions · 8 points
Session 1Quality Measurement and Continuous Improvement
- Track quality indicators such as pressure injuries, falls and restraint use against benchmark data.
- Run root-cause analysis on adverse events to identify process rather than individual failures.
- Establish a continuous quality improvement committee with resident and family representation.
- Report quality performance transparently to residents, families and regulatory bodies.
Session 2Palliative Care Integration and Workforce Retention
- Integrate palliative and end-of-life care planning into routine resident care conversations.
- Coordinate advance care planning documentation with attending physicians and family members.
- Design workforce retention initiatives addressing pay, scheduling flexibility and career progression.
- Build a bereavement support process for residents, families and staff following a death.
What the participant receives
4 course modules
A structured syllabus
8 training sessions
across 5 days
32 detailed points
Applied, detailed content
Accredited attendance certificate
On completing the programme
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