Draft a travel risk policy that defines approval gates for restricted and high-risk destinations.
Security Management
Business Travel Risk Management and Duty of Care Programmes
Build a duty of care programme that tracks travelling staff, scores destination risk and triggers timely support before, during and after a trip.
🗓️Duration5 training days
📚Content4 modules · 8 sessions
🎓On completionAccredited attendance certificate
About the programme
Course Overview
Organisations that send staff abroad carry a legal and moral duty of care that most travel policies do not actually discharge. This course sets out how to build a duty of care programme that goes beyond a booking tool: destination risk rating, pre-trip approval gates, real-time traveller tracking, and a 24-hour response chain that can reach someone the moment a flight is cancelled, a city locks down or a medical emergency occurs. Participants examine how insurers, legal counsel and HR define reasonable care, and translate that into a working travel security policy with clear thresholds for restricted, high-risk and no-go destinations. Sessions cover selecting and configuring a travel tracking and mass-notification platform, briefing travellers proportionate to their risk profile, and coordinating with assistance providers for medical and security evacuation. The course also addresses lone workers, women travelling alone, LGBTQ+ staff in restrictive jurisdictions and family accompaniment cases, each requiring a different risk lens. By the end, participants can produce a travel risk policy, a destination classification matrix and an incident response protocol that a board and an insurer will both recognise as adequate, and can run a tabletop exercise that tests whether the chain from alert to action actually works under pressure.
Expected Learning Outcomes
Build a destination risk rating matrix using political, health, crime and infrastructure indicators.
Configure a traveller tracking and mass-notification system for real-time location awareness.
Design a 24-hour response chain linking travellers, line managers, security and assistance providers.
Brief travellers with risk-proportionate guidance for restricted, high-risk and low-risk itineraries.
Coordinate medical and security evacuation procedures with an assistance provider contract.
Run a travel incident tabletop exercise and identify gaps in the notification and response chain.
Who Should Attend
HR and mobility managers responsible for staff travelling internationally
Corporate security managers building or reviewing a travel risk programme
Travel management company liaisons coordinating bookings against risk policy
Line managers who approve trips to elevated-risk destinations
Legal and compliance officers assessing duty of care exposure
Assistance and insurance coordinators managing evacuation and medical support contracts
Course Modules
Select any module to see its sessions and points.
01Defining Duty of Care and Legal Exposure
2 sessions · 8 points
Session 1The Legal and Ethical Basis of Duty of Care
- Compare how employment law, tort principles and insurance contracts each define reasonable care for travelling staff.
- Map the organisation's exposure across employees, contractors, expatriates and accompanying family members.
- Distinguish foreseeable risk from unforeseeable risk when defending a duty of care decision after an incident.
- Review a documented case pattern where inadequate travel risk assessment led to a liability finding.
Session 2Setting Policy Thresholds and Approval Gates
- Draft a tiered approval gate that escalates sign-off from line manager to security to executive for rising risk.
- Define no-go, restricted and conditional-travel categories tied to a destination risk rating.
- Write exception-handling clauses for essential travel to restricted destinations with mitigation conditions.
- Align the travel policy with insurance conditions so cover is not voided by unapproved itineraries.
02Rating Destination Risk
2 sessions · 8 points
Session 1Building a Destination Risk Rating Matrix
- Score destinations on political stability, crime rate, health infrastructure and natural hazard exposure.
- Weight indicators differently for business travel, project deployment and family relocation cases.
- Source and validate destination intelligence feeds against open government travel advisories.
- Update the rating matrix on a defined cycle and after a material change such as civil unrest.
Session 2Profiling the Traveller, Not Just the Destination
- Adjust risk guidance for lone workers, solo female travellers and staff visible as targets by role or nationality.
- Build country-specific briefing packs covering local law, cultural risk and prohibited conduct.
- Assess accompanying family and dependants separately from the employee's own risk profile.
- Flag medical conditions and required medication access as inputs to pre-trip risk screening.
03Tracking and Supporting Travellers
2 sessions · 8 points
Session 1Selecting and Configuring a Tracking Platform
- Compare traveller tracking platforms on itinerary ingestion, geofencing and mass-notification reliability.
- Configure automated alerts triggered by proximity to a security or health event near the traveller's location.
- Set data protection controls that limit tracking to work travel and satisfy staff privacy expectations.
- Test the platform's offline and low-connectivity behaviour before relying on it in remote regions.
Session 2Running the Traveller Support Desk
- Staff a travel security desk with defined shift coverage across the organisation's operating time zones.
- Script first-contact procedures for a traveller reporting a lost passport, robbery or civil disturbance.
- Coordinate with local fixers, drivers and hotel security to verify traveller welfare on the ground.
- Log every travel incident in a case system to support pattern analysis and policy review.
04Evacuation, Assistance and Testing the Programme
2 sessions · 8 points
Session 1Medical and Security Evacuation Planning
- Specify evacuation triggers and authorisation levels within the assistance provider contract.
- Coordinate medical evacuation logistics including air ambulance access and destination hospital capability.
- Plan security evacuation routes and rally points for staff in a rapidly deteriorating situation.
- Debrief evacuated staff and capture lessons for the destination risk rating and briefing pack.
Session 2Exercising and Improving the Programme
- Design a tabletop exercise simulating a traveller incident from first alert to resolution.
- Measure response time from notification to first contact and set an internal service target.
- Audit compliance with pre-trip approval and briefing requirements across business units.
- Present a programme performance report to the board with incident trends and improvement actions.
What the participant receives
4 course modules
A structured syllabus
8 training sessions
across 5 days
32 detailed points
Applied, detailed content
Accredited attendance certificate
On completing the programme
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