Set up AR-assisted remote expert sessions with work instruction overlays for equipment troubleshooting.
Engineering & Maintenance
Augmented Reality Support Tools for Remote Equipment Troubleshooting
Deploy augmented reality remote troubleshooting tools: expert video overlays, CMMS and IoT integration, session knowledge capture, technician adoption and secure multi-site rollout.
🗓️Duration5 training days
📚Content4 modules · 8 sessions
🎓On completionAccredited attendance certificate
About the programme
Course Overview
When a specialist technician cannot reach a failed machine for hours, or ever, the difference between a quick fix and extended downtime often comes down to whether the person standing in front of the equipment can see what the expert sees and be guided through the repair in real time. This course covers augmented reality support tools for remote equipment troubleshooting, from setting up expert video collaboration with work instruction overlays to integrating AR platforms with CMMS, EAM and IoT sensor data. Participants select devices and connectivity approaches suited to site conditions, then build the practice of recording and reusing AR sessions as training material and standard operating procedures. Later sessions address the human and organisational side - technician onboarding, adoption metrics and resistance to being recorded - alongside the cybersecurity and data privacy questions raised when a remote party gains access into operational technology networks. The course closes with measuring return on investment and planning a phased rollout across multiple sites. Teaching uses platform walkthroughs, session recordings and rollout planning exercises grounded in realistic site constraints. Participants leave able to plan an AR support programme that technicians will actually use.
Expected Learning Outcomes
Select AR devices and connectivity approaches matched to site conditions and task requirements.
Integrate AR platforms with CMMS, EAM and IoT sensor data during live troubleshooting.
Capture and reuse recorded AR sessions as training and standard operating procedure material.
Plan technician onboarding and adoption measures that support sustained AR platform use.
Assess cybersecurity and data privacy risks of AR-enabled remote access to operational technology.
Measure ROI and plan a phased multi-site AR support rollout.
Who Should Attend
Maintenance and reliability engineers evaluating remote troubleshooting technology.
Field service managers responsible for first-time fix rates and travel costs.
Digital transformation leads piloting AR tools in industrial operations.
OT cybersecurity specialists assessing remote access risk for maintenance platforms.
Training and knowledge management staff building technician skill programmes.
Plant engineering managers planning multi-site technology rollouts.
Course Modules
Select any module to see its sessions and points.
01AR-Assisted Remote Support Fundamentals
2 sessions · 8 points
Session 1Remote Expert Video Collaboration and Work Instruction Overlays
- Set up a remote expert session that overlays annotated instructions directly onto a technician's live equipment view.
- Compare marker-based and markerless AR tracking for stability on vibrating or reflective equipment surfaces.
- Sequence a remote troubleshooting call so the expert confirms diagnosis before directing a physical intervention.
- Assess when an AR-assisted remote session is sufficient versus when an in-person visit is still required.
Session 2Device Selection: Smart Glasses, Tablets and Connectivity Requirements
- Select between smart glasses and ruggedised tablets based on task type, hands-free need and site environment.
- Assess site connectivity, including bandwidth, latency and coverage, against the requirements of a chosen AR platform.
- Plan an edge computing or local caching approach for sites with unreliable network connectivity.
- Specify device durability and battery life requirements for a technician's typical shift and environment.
02Integrating AR With Maintenance Systems and Data
2 sessions · 8 points
Session 1Connecting AR Platforms to CMMS and EAM Systems
- Map an AR troubleshooting workflow so session outcomes automatically update the relevant CMMS work order.
- Configure AR work instructions to pull equipment history and manuals directly from an EAM system.
- Design a data flow that logs AR session duration and outcome against equipment downtime records.
- Assess integration effort and data quality issues before connecting an AR platform to an existing CMMS.
Session 2Overlaying IoT Sensor Data and Digital Twin Information
- Overlay live IoT sensor readings onto equipment views so a technician can correlate data with visible symptoms.
- Link a digital twin model to an AR session so a remote expert can reference as-built configuration in real time.
- Diagnose an intermittent fault by comparing AR-overlaid historical sensor trends with the current live reading.
- Assess data latency between sensor, platform and AR display for its effect on troubleshooting reliability.
03Knowledge Capture, Training and Adoption
2 sessions · 8 points
Session 1Recording and Reusing AR Sessions for Knowledge Capture
- Record an AR troubleshooting session in a format that supports reuse as a training or reference asset.
- Tag and index recorded sessions so a similar future fault can be searched and retrieved quickly.
- Build a standard operating procedure directly from a successful AR-guided troubleshooting session.
- Review a library of recorded sessions to identify a recurring fault pattern worth a permanent design fix.
Session 2Technician Adoption, Training and Change Management
- Plan a technician onboarding programme that builds confidence with AR devices before first live use.
- Address technician resistance to being recorded or monitored during an AR-assisted session.
- Set adoption metrics that track technician usage and session completion rather than device deployment alone.
- Design a feedback loop so technician input improves AR work instructions and platform configuration over time.
04Security, Measurement and Rollout
2 sessions · 8 points
Session 1Cybersecurity and Data Privacy for Remote OT Access
- Assess cybersecurity risk when an AR platform requires remote access into operational technology networks.
- Design access controls and session logging that limit and record what a remote expert can view or control.
- Set a data privacy policy covering recorded video, audio and equipment data captured during AR sessions.
- Review a vendor's AR platform architecture for network segmentation and encryption before site deployment.
Session 2Measuring ROI and Planning a Multi-Site Rollout
- Define ROI measures, such as first-time fix rate, travel avoided and downtime reduced, before a pilot begins.
- Compare pilot site outcomes against a baseline to judge whether AR support reduced resolution time.
- Plan a phased multi-site rollout sequence prioritised by site criticality and connectivity readiness.
- Build a business case for scaling AR support tools using pilot data and identified adoption barriers.
What the participant receives
4 course modules
A structured syllabus
8 training sessions
across 5 days
32 detailed points
Applied, detailed content
Accredited attendance certificate
On completing the programme
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